Pemba is for sending cards to people you know. This page explains how to stay safe, what to do if a card upsets you, and where to get help.
If a card makes you feel upset, scared or uncomfortable, it's not your fault. You can do something about it, and you don't have to deal with it on your own.
We won't tell the sender that you reported them, or who you are. But they sent the card only to you, so they may guess.
If you want to show the card to someone you trust first, like a parent or teacher, do that before you report.
Opened a card from a link? You don't need an account. Tap Report this card under the card, choose why, then tap Report. A person at Pemba looks at it within 24 hours, and the card stops showing on your phone.
When you report a card, you can block the sender in the same step. You can also block anyone at any time: go to Profile → Privacy → Block someone…. Blocked people can't send you cards, and they aren't told.
Tap Handles on Home and turn on Private Mode. Then only people you've approved can send you cards.
Nobody can find you on Pemba unless they know your exact @handle. So only share it with people you know in real life.
Childline is free and confidential for anyone under 19, any time of day or night. Call 0800 1111 or visit childline.org.uk. The call won't show on your phone bill.
If someone online is making you feel uncomfortable, or asking you for sexual pictures, you can report it to CEOP, who help children and young people and are part of the National Crime Agency.
If you or someone else is in danger right now, call 999.
Pemba lets people design a card and send it to one other person. There are no public posts, groups, comments or feeds, and nobody can search for your child: someone can only send them a card if they know their exact @handle.
Pemba is for people aged 13 and over. We don't check ages when people sign up. If we find out that an account belongs to someone under 13, we delete it.
Cards are encrypted, so only the person a card is sent to can read it — not us, and not anyone else. That keeps your child's cards private. It also means we only see a card when someone reports it.
The card leaves their mailbox straight away, and a person at Pemba reads the report within 24 hours. Depending on what we find, we may take no action, stop the sender's shared links, or suspend or remove their account. Anything suggesting a child is being sexually abused is reported to the National Crime Agency, as the law requires.
If you're worried a child is being sexually abused or groomed online, report it to CEOP.
You can talk to the NSPCC Helpline on 0808 800 5000, 10am to 4pm, Monday to Friday.
If a child is in danger right now, call 999.
A card can hurt at any age. You can report it and block the sender in the same way — see the steps above.
If you're finding things hard, the NHS lists free, confidential support, including services you can call any time: where to get help (NHS).
If a card threatens you, or you think a crime has happened, you can call the police on 101.
If you or someone else is in danger right now, call 999.
To complain about how we handled a report, appeal against something we did, or complain about anything else, see Complaints and appeals in our Terms. The Terms also explain how we protect children.
You can email us at pembaapp@gmail.com.
Pemba — Privacy · Terms ·
Support
Last updated: 30 September 2026